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Fulfillment/Shipping Policy

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation summarizing your purchase. Please check your order details and contact us immediately if any information is incorrect.

  • You will also receive a Service Agreement that will go over in more detail your order contract with us.

  • Processing Time: Most orders are processed within 21 business days (excluding weekends and holidays). During peak seasons or sales events, processing may take longer.

  • Order Modifications: If you need to change your order, please contact us as soon as possible at info@aestheticcomplianceco.com or 844-566-7747. We will do our best to accommodate your request, but once an order has shipped, it can no longer be changed.

2. Shipping Methods and Time

  • Domestic Shipping: We use FedEx for domestic deliveries. Shipping times may vary depending on your location but typically range from 3 to 5 business days.

  • Expedited Shipping: For faster delivery, we provide expedited services (e.g., overnight or 2-day shipping) at an additional cost. 

3. Shipping Rates​

  • Free Shipping: Orders over $500 (before taxes and discounts) may qualify for free standard shipping (domestic orders only). This offer is subject to change and may only apply to specific promotions or product lines.

4. Order Tracking

  • Tracking Information: Once your order ships, you will receive a shipping confirmation email containing a tracking number. Please allow 24-48 hours for the tracking information to update in the carrier’s system.

  • Delivery Confirmation: If the tracking information shows your package has been delivered, but you cannot locate it, please check with neighbors or building security. If you still cannot find it, contact both the carrier and our customer service team at info@aestheticcomplianceco.com or 844-566-7747.

5. Delivery Issues

  • Incorrect Address: We are not responsible for orders that are undeliverable due to an incorrect or incomplete address. Additional shipping fees may apply if your order is returned to us and needs reshipment.

  • Lost/Stolen Packages: We are not liable for lost or stolen packages marked as delivered by the carrier. If your package is lost or stolen, contact the carrier to file a claim and notify our team so we can assist where possible.

  • Damaged Packages: If your shipment arrives with visible damage, please take photos and report it to the carrier and to our customer service team immediately. We will work with you to find a suitable solution.

6. Backorders and Pre-Orders

  • Backorders: If an item is temporarily out of stock, we will notify you. You may choose to wait for restock or request a cancellation/refund.

  • Pre-Orders: Estimated shipping dates for pre-order items will be provided at the time of purchase. Please note that these dates are subject to change.

7. Changes to This Policy

  • Updates: We reserve the right to modify this Shipping and Fulfillment Policy at any time. Changes will be posted on our website with an updated “Last Updated” date.

  • Acceptance: By ordering, you acknowledge and agree to the terms in this policy.

8. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team:

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